Returns
Our Stay Dry Return Policy for Refund & Exchange is 10 Working day's from date of purchase,
Faulty products - all our products Have a Manufacture Guarantee of 3 Months unless stated otherwise.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
All Garments Shall be tired on overtop of clean Undergarments to check sizing.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account.
If you’ve done all of this and you still have not received your refund yet, please contact us at products@staydry.co.nz.
Sale items
Only regular priced items may be refunded, unfortunately sale items, end of line items and special orders cannot be refunded.
Exchanges
If you need to exchange it for the same item's for size or Fit Reason's, send us an email at Products@staydry.co.nz and send your item to: 318 Casement road Whangamata 3620
Shipping
To return your product, you should Courier your products to:
Staydry Products 318 Casement road Whangamata Or Alternatively Staydry Products P O box 183 Whangamata 3643
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless if the goods were faulty.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.