Shipping & Returns
SHIPPING & RETURNS POLICY
SHIPPING - We Aim to ship items out with 48hrs of Purchase but in peak times this may take a day or 2 longer.
The returns policy set out below applies to products purchased from our online store, Facebook or Instagram page being Stay Dry Products (2007) Limited.
In these terms, the expressions us, we out and Stay Dry Products (2007) Limited are reference to Stay Dry Products (2007) Limited and reference to YOU is the customer
CHANGE OF MIND
Stay Dry Products Ltd is committed to customer satisfaction. We understand that online shopping can be tricky when it comes to buying the right size and fit for body shapes. If you order and receive any product (except Gift Cards) that you are not happy with for sizing reasons, simply return it to us within the given time frames (refer below) and provided it is in the same condition (tags attached, unworn, unwashed, packaging undamaged) which we sent to you, we will happily exchange this product or refund your payments.
Please note that this does not apply to any goods on sale. Please consider your sale items carefully, as we do not offer refunds on sale items. All sale items in this instance can be returned for a store credit within 7 days of purchase, or an exchange if the item is still in stock – you will need to check with us in regards to stock by emailing email@example.com
Please see below for instructions on how to return.
We do not in any circumstances; accept a return of gift cards.
The time frames in which you must return products are:
- Full priced products – Within 10 days (ordinary days, NOT working days) of receipt of product
- Sale Products – Within 7 days (ordinary days, NOT working days) of receipt of product
- Overseas - and in respect of any products delivered to an overseas address these are to be returned within 30 days (ordinary days, NOT working days) of receipt of product.
Unless a product is faulty or the wrong product was received, we will not accept any products returned outside these time frames. No Exceptions.
Contact Stay Dry Products (2007) Limited directly if you wish to return a product. This can be via Products@staydry.co.nz
Please send your returns to:
Stay Dry Products – Returns
318 Casement Road
RETURN ITEMS AND CONDITIONS
- We recommend sending your return from NZ Post and ensuring you can track the parcel as we do not accept responsibility for lost packages.
- Once the package is received we will endeavor to inspect and process your return as soon as practicable, providing the item is deemed to be in the original condition in which it was sent. We endeavor to process your return weekly on Thursdays. However, This may take up to 10 working days during peak periods. Please contact us if you have not received your refund or exchange within 10 days of us receiving your returned items. During peak periods, Stay Dry Products Limited cannot guarantee returns will be processed within our weekly Thursday returns. During these periods, some exchanges may not be processed if your requested product is out of stock, and a refund will be processed instead. To avoid missing out, We recommend placing a new order online and returning your original items for a refund to avoid exchange products selling out. You will receive a email to notify you weather a refund or exchange was made on your return.
- All products returned for refund or exchange must be returned in original saleable condition (unworn, unwashed) with all tags attached (unless faulty). Any packaged items must be returned with the original packaging, and the return slip filled out wit name and order number, in brand new condition or it may not be accepted (unless faulty). Stay Dry Products Limited may refuse to refund or exchange if items do not meet the returns criteria mentioned above.
- Stay Dry Products reserves the right to reject any returns based on significant damage to the product or packaging. Once the product has been used or tampered with, or if the packaging has been damaged to the extent that the item is no longer saleable for its original full price, a refund is not available.
- If your package has been damaged in transit, please contact us: Products@staydry.co.nz and we will arrange to replace the damaged products.
- Return freight charges are not covered by Stay Dry Products Limited.
- If you are returning your non-sale item for a full refund, please not that a flat rate shipping cost of $5.00 will be deducted from your refund.
- Gift cards and promo codes cannot be applied to exchanges.
- Promotional discount offers will be honored when exchanging size, but in the case your size request is unavailable, or a refund is requested, promotional offers will not be extended to your new order. Any free promotional items should be returned along with your order as you will no longer meet the terms of the offer.
- Stay Dry Products will not accept any “collect on delivery” deliveries. Any returns sent “collect on Delivery” will have the postage costs deducted from your refund.
- Refunds will be credited through your original payment method.
DEBIT/CREDIT CARD – All refunds will be processed back onto the original payment option, and could take a few days to process and clear depending on bank holidays and their debiting/Crediting procedures.
If you have a faulty product, please contact us in the first instance on Stay Dry Products (2007) Limited and after speaking with us follow the return steps above. Faulty products may be returned outside of the regular return times recorded above so long as the product is still under warranty. We stand by the quality of our garments and offer a 6 month manufacture garment warranty for 6 months from the date of purchase.
We will meet our obligations under the Consumer Guarantees act 1993 to provide a remedy.
- You must enclose your original invoice with a detailed description of the fault.
- We will endeavor to process all refunds and/or replacements within 48 hours of receiving the faulty product.
- If your order is deemed faulty, we will gladly reimburse the return postage of up to NZD$10.00 this includes postage only, packaging is at an additional cost to the customer.
If you wish to exchange or return boxed goods, they must be returned to Stay Dry Products (2007) Limited in the original packaging, unmarked and in good condition.
If items are being posted back, please place any product packaging inside a satchel and do not attach any labelling to the outside of the packaging. If the packaging has been marked or is in unsatisfactory condition, there may be a chance that we will be unable to exchange or refund the product.
For any further information please contact us firstname.lastname@example.org
If you have any problems with the returns process, please do not hesitate to contact us at email@example.com